Help centre
FAQ
Everything you may want to know before booking your workshop or ordering a DIY kit.
No experience is required. Our workshops are designed for beginners as well as those with creative experience. Our instructors guide you step-by-step throughout the process.
Most workshops last between 2 to 2.5 hours, giving you enough time to design and complete your mosaic piece.
All materials and tools are provided, including mosaic tiles, adhesives, grout, and the base object. You'll also receive guidance from our instructor.
You don't need to bring anything. All materials are included. We recommend wearing comfortable clothing suitable for crafting.
Yes. In most workshops you can take your finished piece home with you at the end of the session.
Yes. Our workshops are beginner-friendly and designed to be enjoyable regardless of your skill level.
Workshops are generally suitable for participants aged 12 and above. Younger participants may attend with adult supervision depending on the session.
Workshop sizes vary depending on the venue, but typically range from 6 to 16 participants.
Yes. We host private workshops for birthdays, team-building events, hen parties, and other celebrations.
Private events usually accommodate groups from 6 to 20 people depending on the venue.
In some cases we can organize workshops at external venues. Please contact us to discuss your event details.
You can submit an enquiry through our Private Events page and our team will get back to you with available dates and details.
Yes. We can tailor the experience depending on the group size and occasion.
Each DIY kit includes mosaic tiles, adhesive, grout, tools, and step-by-step instructions needed to complete your piece at home.
No additional tools are required. Everything needed to complete the project is included in the kit.
Most projects can be completed in around 1–2 hours depending on the design.
Yes. Our kits are designed for beginners and include simple instructions.
DIY kits are suitable for older children with adult supervision.
Gift cards can be used to book workshops or purchase DIY kits from our store.
Gift cards are delivered digitally via email immediately after purchase.
Gift cards typically remain valid for a specified period depending on local regulations.
Yes, recipients can use their gift card for any available workshop or product.
Simply select your preferred workshop date and location, then complete the booking through our website.
We accept major credit cards and other secure online payment methods.
Yes, payment is required at the time of booking to secure your seat.
Cancellations made within the allowed period may be eligible for rescheduling or store credit depending on the booking conditions.
Yes, rescheduling may be possible depending on availability. Please contact us as early as possible.
If a workshop is cancelled by us, you will receive the option to reschedule or receive a refund.
Workshops take place at selected partner venues in different cities.
Yes. Different workshops may be hosted at different venues across the city.
Parking availability depends on the venue location.
Shipping availability depends on the destination.
Delivery times vary depending on your location and the shipping method selected.
Yes. Tracking information will be sent once your order has been dispatched.
Our workshops combine creativity, relaxation, and social experience, allowing participants to create something meaningful while enjoying a guided craft session.
Absolutely. Many participants attend individually and enjoy meeting new people during the workshop.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.